Refund & Cancellation Policy

1. Scope of this policy

This Refund and Cancellation Policy explains when and how you may cancel services supplied by Makers Unity LLC, and the circumstances in which fees are refundable. It forms part of our Terms of Service.

We supply professional services rather than physical goods. Fees relate to work performed and resource reserved, which is why the position differs between work not yet started, work in progress, and work delivered.

2. Cancelling a monthly retainer

Retainer engagements run on a rolling monthly basis. Either party may cancel by giving thirty (30) days’ written notice by email to hello@makersunityservice.com or support@makersunityservice.com.

• Notice takes effect from the date we acknowledge receipt, which we do within one business day.
• Services continue, and remain payable, throughout the notice period.
• The retainer fee for a month already commenced is not refundable, because resource for that month has been reserved and, in most cases, already deployed.
• Any month invoiced in advance that has not commenced at the end of the notice period is refunded in full.
• At the end of the notice period we hand over deliverables, source files and account access as set out in our Terms of Service.

3. Cancelling a project engagement

When you cancel	What applies
Before work has commenced	Full refund of any amount paid, less any third-party costs already committed on your instruction (for example a purchased domain, licence or stock asset).
After work has commenced, before the first milestone	We invoice for work performed up to the cancellation date on a time and materials basis, capped at the value of the first milestone. Any balance held is refunded.
After one or more milestones have been delivered	Milestones already delivered and accepted are payable in full and are not refundable. Work in progress on the current milestone is charged on a time and materials basis. Any remaining balance is refunded.
After final delivery and acceptance	Fees are not refundable. Defects are handled under section 5 below.

4. Third-party costs and media spend

Advertising media spend, software licences, subscriptions, stock assets, domains and hosting are third-party costs. They are billed at cost and shown separately on your invoice.

These amounts are not refundable by us once committed or spent, because they are paid to the third party and are outside our control. Where a third party issues a credit or refund to us in respect of your account, we pass it to you in full. Where accounts are held in your own name, any refund is issued by that platform directly to you.

5. If the work is not right

Our first commitment is to fix the problem rather than to argue about the invoice.

• Revisions. Each Scope states the number of revision rounds included. Raise revisions within the review window stated in the Scope and we will complete them at no additional charge.
• Defects. If a deliverable does not conform to the accepted Scope, notify us in writing within fourteen (14) days of delivery, describing the issue. We will correct it at our cost within a reasonable period.
• If we cannot correct it. Where we are unable to bring a deliverable into conformity with the Scope within a reasonable period, you may cancel that deliverable and we will refund the fees attributable to it.

Because commercial outcomes depend on factors outside our control — your market, pricing, product, competitors and third-party platform behaviour — fees are not refundable on the basis that a campaign or channel did not achieve a particular commercial result, unless we have failed to perform the work described in the Scope.

6. How to request a cancellation or refund

1. Email hello@makersunityservice.com (or support@makersunityservice.com if you are an existing client) with your company name, the engagement concerned, and what you are requesting.
2. We acknowledge every request within one business day.
3. We respond with a decision, and a reconciliation statement where relevant, within five business days.
4. Approved refunds are issued to the original payment method within ten business days of approval. Depending on your bank or card issuer, funds typically appear within a further 3 to 10 business days.

Refunds are made in United States Dollars, the currency of the original invoice. We are not responsible for exchange rate movements or fees charged by your own bank.

7. Consumer cancellation rights

Where you contract with us as a consumer rather than as a business, and applicable law in your jurisdiction grants you a statutory cancellation period — for example the fourteen (14) day withdrawal period available to consumers in the European Union and the United Kingdom — nothing in this policy limits that right. Where you ask us to begin work during that period, you acknowledge that you may be required to pay for services already supplied if you then cancel.

8. Chargebacks

If you believe an invoice has been charged in error, please contact us before raising a dispute with your bank or card issuer. We will investigate promptly and, where an error has occurred, correct it. Contacting us first is almost always faster than a chargeback process.

9. Suspension and termination by us

Where we terminate an engagement for your material breach or non-payment, fees for work performed up to the termination date remain payable and are not refundable. Where we terminate for any other reason, we refund fees for work paid for but not performed.

Contact

Questions, requests or complaints regarding this document should be directed to:

Makers Unity LLC
1309 Coffeen Avenue, Suite 1200, Sheridan, Wyoming 82801, United States of America
Email: hello@makersunityservice.com
Telephone: +1 307 543 1327
Business hours: Monday to Friday, 09:00 – 18:00 Mountain Time (UTC−7)